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MDThesis

Legal instrument

Grievance redressal

If something has gone wrong, this is how to tell us, who will handle it and by when you will hear back.

Instrument
Grievance redressal policy
Rules
Consumer Protection (E-Commerce) Rules, 2020 · Digital Personal Data Protection Act, 2023
Office
SCO 02, Basement, near PRTC Workshop, Nabha Road, Patiala, Punjab, India
Write to
info@mdthesis.com
Last reviewed
Revision 1

Part I

How to raise a complaint

  1. Clause 1.1

    Write to us

    Write to info@mdthesis.com with “Grievance” in the subject, your name, the email or number you used with us, and what went wrong. You can also call or WhatsApp +91 97803 01305, or write to the office address above.

  2. Clause 1.2

    Who handles it

    Every grievance goes to the Grievance Officer of MDThesis (REDENN Informatics Private Limited), at the office address and email above.

Part II

When you will hear back

  1. Clause 2.1

    Acknowledged within 48 hours

    We acknowledge every grievance within 48 hours of receiving it, with a reference you can quote.

  2. Clause 2.2

    Resolved within one month

    We resolve every grievance within one month of receiving it, and tell you the outcome in writing with the reasons.

  3. Clause 2.3

    Data and privacy

    A complaint about your personal data is handled the same way, under the privacy policy.

Part III

If you are not satisfied

  1. Clause 3.1

    Escalation

    If you are not satisfied with our answer, you may contact the National Consumer Helpline (1915, or consumerhelpline.gov.in), or the consumer commission that has jurisdiction. A complaint about personal data may be taken to the Data Protection Board of India.

Document: Grievance redressal policy · Revision 1 · Last reviewed

Issued by MDThesis, a brand of REDENN Informatics Private Limited